I thought I was a lone voice in being not too enamored of Morrisons-the artists formerly known as Safeways-but a lady writing to the
Berwick Advertiser, the townie cousin of the
Berwickshire is also not too impressed
SIR, Are any of your readers as bewildered by Morrisons as I am?I thought they would be a big boon to shoppers when they took over Safeway. Prices dropped and it seemed so shopper friendly.I have had one thing after another go wrong or I have found wrong that have so disheartened me. Firstly, Morrisons fruit and veg were of such a low quality. The veg was often going off or rotten within a day or two. They were of such poor quality. Then, one day I decided to buy sirloin steak from the butcher there. When I got home and cooked them for my husband and myself, they were so tough, we couldnt even cut through them no less chew them. They were as tough as old boots, as they say. I didnt buy any meat for the longest time until last week. This time I bought sirloin steak prepacked. I thought they HAD to be all right!!Again, the same problem. In fact the next day, I brought back the meat to Customer Services and showed them. What did they say to me? You are the first person to complain about our meat! I was flabbergasted! Then a man who stood behind me said: Well, I am here to complain about the sirloin steak as well! He was as disgusted as I was. So not one complaint but two within minutes of each other! One of their staff heard what was going on and told me in confidence that she also had bought steak and couldnt eat it. As an employee, she didnt want to complain. I dare not try to buy steak from them again!Then we decided to try their cafe.Have you tried getting a table without knocking into another table or another customer? The tables were squeezed together like sardines. I thought they were going to expand the cafe??? All they did was squeeze in more tables and make it chaotic. One woman with a tray had to put her tray on our table while we were eating our food because she couldnt squeeze past. She had to move chairs and a table to get to another table. While sitting in the cafe, we were bombarded with adverts on the loudspeaker! Constantly! Best for less is what was thrown at us incessantly! We couldnt even eat a meal or have a coffee without the loudspeaker blaring out the adverts so loud and so often. We felt like we were being brainwashed. We had a coffee and then decided to have a meal after. I had finished my coffee so I asked for a glass of tap water to have with my meal. The girl said she was not supposed to give tap water to diners because Morrisons want to encourage you to BUY bottled water instead. This is totally outrageous and unacceptable! How tight can you get !!To Morrisons the customer does not come first. Profit is the name of the game. Their quality is poor. Their service is unacceptable. I feel like I am donating to a big company and getting minimum back for it. To finalise my complaints, have people tried walking to the shop past all the trolleys filling the pavement? I saw one woman walking with a cane who had to go out onto the road to walk because a trolley was being pushed in the opposite direction and there wasnt enough room for both of them along with all the trolleys parked on the pavement. Oh, one more (sorry to go on!!) but the aisles were so filled with promotional baskets and employees filling up the shelves, the customers could not go down the aisles to shop. They were too busy avoiding the baskets and workers with their stock. I guess enough people complained because this part seems to have gotten a wee bit better. I had high hopes for Morrisons. I had heard good reports about them. Now, all I can say is please, PLEASE let us be treated to a decent supermarket like Tescos or Asda. Create competition so the shoppers can get the best deal. Its about time Berwick and its stores were for the residents instead of themselves.BEST FOR LESS??? You pay out your well earned BEST money and get LESS FOR IT and, by the way, has anyone noticed how their prices are creeping back up too!!!!!!.
Mind you she can always shop at the Coop.
