BANKING BORDERS STYLE
The Bank of Scotland believe in exclusive bank-ie excluding their customers from such mundane matters as being able to relephone their branch directly. You need first to call a 'central' number, (a call centre but in Glasgow, not Mumbai, for the moment, anyhow) one of those begining 0870 and then having explained your business to 4 different people low on Iron Bru you get put through to your local branch, or not, depending on how many rs there are in the month. A kind lady with a real Borders name took pity on us in the Hide Hill Branch and handed out her card with her Berwick branch number on it-no doubt breaking as many bank codes as GCHQ can manage on a normal working day-and so a daring and thoughtful act.
The wife needing to conduct some urgent Bonk of S business called this Berwick branch number this morning.A lady promptly responded. The wife stated business indicating a need to call on said branch asap. Kind lady said she could not give the wife the number of the Berwick branch, not policy you know, but would put her through immediately. Soothing music and three ads for the Halifax later the wife was in contact with a helpful female who said with an air of some surprise 'Haven't I just been talking to you?'
So when is a branch number not a branch number. Answer: when it is a call centre number. Either the lady was beamed, Scotty like (no pun intended) from Glasgow to Berwick (but it was a Berwick number) or else she, the Poobah of the bonking system, alternates on being a call centre employee and a Bank teller. WE should be told.
But we won't. Not policy you know.