Its Not our fault-literally. And Have a Nice Day

Huttonian volunteered to help our post mistress with getting a fault repaired on her BT ISDN line-it has been off and on for weeks meaning that on several occasions the pensioners have had to be turned away as the payment of their money is an on line procedure. So I went on to BT.Com to try and speed repairs up.

Bt.Com 'report a fault' informed that this was not a BT number so can't help. I confirmed from the Post Mistress that it is.

I then went on to the BT interactive chat help facility and after being first in the queue and therefore having to wait only 10 minutes had the following chat:

Sean: Hi there, please give me a moment while I review your query.

Huttonian: I have just reconfirmed that 01289 386*** is the correct number for the ISDN line and it is BT

Sean: Hi Huttonian, I am sorry for the information that you are receiving from BT.com. The only other way to track a fault is by calling 0800 800 154, this is the number for our faults department. An advisor will be able to give you an update on the fault.

Huttonian: OK Thanks but it is strange that your online help does not recognise the number
Sean: Yes that does sound strange but this happens on occasions espesially with ISDN lines, I will report this to BT.com

Sean: Is there anything esle (sic) i can help you with today?

Huttonian: No Thanks and good bye

Sean: bye bye, have a nice day

Sean has disconnected.

I went on to 0800 800 154.

Guess what? The nice automated lady told me she could not help. It was not a BT number. Go to my service provider.

And no way past that barrier.

When we had the post office we paid pensions out of a cash box and wrote everything down in a book. The cash box always opened but occasionally the PO issue biro ran out of ink. We used another one with out any advice from the interactive help chat line.

And if the phone didn't work we had a nice quiet morning.

And we generally had

a Nice Day.Thanks for offering.

(The image is not the Hutton Phone Box which is the bog standard 'new model' -this is much smarter. But may not work. And BT may have disowned it)

Labels: BT, Faults, Having a nice day, Hutton, Post Office

  ¶ 11:13 AM