Musings from the Merse
Monday, September 21, 2009
Fast and Lewes
Oxymorons of our time: John Lewes Customer Service -as per this helpful hint
"Due to the Data Protection Act I am unable to discuss any information relating to this order with you.
Please ask the person who placed the order to contact us and we will be more than happy to discuss this matter with them. This may be done by email, or by calling
08456 049 049
.
If I can be of any further assistance, please do not hesitate to get in touch. Alternatively, you can contact my colleagues by telephone on the number below.
Yours sincerely,
"Mr Help" Himself
If Customer Disservice had bothered to read my e-mail before pressing the piss off button they would have learned that Yes, it was the wife who placed the order for a Toshiba Netbook, Yes, it was a Christmas present to me, Yes, I had been the sole user and yes it had crashed whilst I was using it and Yes I would like something done about it. After all it is mine.
So I re-sent the message in the wife's name and guess what got a reply-not exactly helpful but a reply, to the effect that although the note book was still under John Lewes guarantee, that mattered not a whit. It was Toshiba rubbish and under a Toshiba manufacturing Rubbish guarantee, so nothing to do with us mate. Contact Toshiba Rubbish Customer Service, here is a number that you can get through on if you have the patience of a saint. They will sort you out. Or not.
In other words Piss Off. But substantially and thoughtfully not merely instinctively
No wonder John Lewes is never knowingly undersold.
They never know
(Anyone would like to sample John Lewes Help! (or are you beyond it?) Service please feel free to call the number above)
Oxymorons of our time: John Lewes Customer Service -as per this helpful hint
"Due to the Data Protection Act I am unable to discuss any information relating to this order with you.
Please ask the person who placed the order to contact us and we will be more than happy to discuss this matter with them. This may be done by email, or by calling
08456 049 049.If I can be of any further assistance, please do not hesitate to get in touch. Alternatively, you can contact my colleagues by telephone on the number below.
Yours sincerely,
"Mr Help" Himself
If Customer Disservice had bothered to read my e-mail before pressing the piss off button they would have learned that Yes, it was the wife who placed the order for a Toshiba Netbook, Yes, it was a Christmas present to me, Yes, I had been the sole user and yes it had crashed whilst I was using it and Yes I would like something done about it. After all it is mine.
So I re-sent the message in the wife's name and guess what got a reply-not exactly helpful but a reply, to the effect that although the note book was still under John Lewes guarantee, that mattered not a whit. It was Toshiba rubbish and under a Toshiba manufacturing Rubbish guarantee, so nothing to do with us mate. Contact Toshiba Rubbish Customer Service, here is a number that you can get through on if you have the patience of a saint. They will sort you out. Or not.
In other words Piss Off. But substantially and thoughtfully not merely instinctively
No wonder John Lewes is never knowingly undersold.
They never know
(Anyone would like to sample John Lewes Help! (or are you beyond it?) Service please feel free to call the number above)
Labels: John Lewes, Oxymorons, Toshiba Netbook
Comments:
Post a Comment
