NOT FIRST CLASS ENOUGH
Or as the Berwickshire put it in Tomorrow's Paper:First Class Ticket Second Class Service
is about a couple going to York on a discounted First Class ticket and then being turned away from the First Class lounge on Berwick Station-wrong type of ticket in hand. National Express had the answer:The supervisor explained this was standard procedure although Lynda, her sister and the other two ticket holders hadn't been told of this rule at any time prior to that day.
"We went assuming we'd get into the lounge and had absolutely no problems getting into the first class carriage on the train or at any other point on our journey."
Commenting on the issue, National Express East Coast spokesman John Gelson said: "Our First Class lounges are a popular facility and to ensure space is available, especially at busy locations such as London King's Cross, our policy is that access is available to holders of full open First Class tickets.
"Our advance purchase discount tickets are an increasingly popular way for customers to try out our First Class service on the trains, but unfortunately we don't have space to accommodate everyone and so we offer the lounge service only to full fare ticket holders and not to those holding discounted advance tickets.
"We publicise this both at the point of booking, which for most advance ticket customers is via our website, and at the lounges."
I was once told by a Station Person (Deputy Assistant Acting Platform Team Manager)that the Berwick First Class lounge is rarely used-months with a K in them- so this seems rather mean. And the only way you can read the notice saying you can't use the lounge, is in the lounge, which you can't go into.
The plans for the soon to be reopened Reston Station includes a First Class lounge, open to all and a standard one, not open to First Class Ticket holders, but will be to those holding discounted First Class tickets. Except on week days.Or Bank holidays.
Social justice at last
The image is a mock up of Reston's proposed First Class Lounge
Labels: Berwick Station, First Class, National Express, Reston Station