A Scream is only a click away
Below is the response which Huttonian got to a request made via 'when you are really stuck e-mail for help facility' on the Scottish Power website. It was to do with signing off our two cottages attached to the Old Manse in favour of the new owners, reading the meters-you know that sort of rocket science. The website was unable to help as it refused to accept the meter readings, the help link didn't nor did the FAQs (Ours had not been asked frequently enough apparently) and I gave up after 45 minutes of classical music on the not-quite-freefone to Scottish Power-your call is important to us-but not important enough to actually answer.
Dear Mr ***** (the name of a long gone tenant)
Thank you for your email.
You can telephone 0845 2700 700 and leave your readings on the automated
Further help is always available at http://www.scottishpower.co.uk . For more
information, go to the 'Help' link at the top right hand side of your screen.
Did you know that ScottishPower was recently voted top for Best Online Services
in uSwitch's bi-annual customer satisfaction survey?*
So as well as great prices we offer the best online service too! Why not go to
Your deepest wish will be satisfied
And bring your partner
(* one wonders who was the worst)
And I added the last two lines but it is the thought that counts
Labels: Help Lines, Old Manse, Scottish Power