DONT TRY THIS AT HOME


There Must be a BeTter Way?

0800800152, 01914954600, 084560056156, 08003289642 0800800150

These are some of the numbers you need to telephone if you want to cancel any thing installed by BT.

Using the Home Moving Help Line Huttonian asked for his land line account to be cancelled from 21 July, his broadband to be transferred to the small house in Duns and his ISDN one to be cut off as well. No problem-its just a click of a mouse in Bangalore.

From being sent e-mailed bills for my paperless on line direct debit save the environment from the Amazon Rain Forest account I discovered:
(a) My broadband although transferred to the shid was still active in Hutton, and in my name as well as the new owner.
(b) ISDN still active although the PC had long since gone.

(c) I was being billed for both.Three months in advance.

(d) My on line saving the Rain Forest paperless, guilt-free accounts for my cancelled services were still active, billing and presumably cooing, away. I could not turn them off on line and was advised to ring a number-yes one of those above. My bank could not cancel the standing orders as there was no BT identification number to zap.

3 hours later having tried every choice on the multiple choice menu afore mentioned help lines (another oxymoron if there ever was one) I had managed to get a cancellation number for the ISDN line; a process complicated by the fact that ISDN is a business line even in a private residence used for purely domestic purposes. An ISDN for a PC which is not part of a business set up is a an unknown concept in both Newcastle (0191) or Bangalore (0800-make up the rest.)Armed with my cancellation code I went into Billing. They were not impressed-sorry can't touch a business account-and Business Billing 'But you say you are not a business Sir?. Too difficult try this 'Beyond Help number 0800...... or if that fails this barking mad one in Newcastle 0191 etc etc

I think for my sanity I must get hold of my bank and cancel every single standing order I have.

Sorry Sanctuary for Sick Donkeys-some times the innocent have to suffer to frustrate the guilty

(The image is of BT vans loaded with paperless ISDN bills ready to rush off to Amazonia for some good environmental reason-0800 800 150 appropriate option to laern more)

Labels: BT, Help Lines, Small House in Duns

  ¶ 3:28 PM (0) comments

  A Scream is only a click away


Below is the response which Huttonian got to a request made via 'when you are really stuck e-mail for help facility' on the Scottish Power website. It was to do with signing off our two cottages attached to the Old Manse in favour of the new owners, reading the meters-you know that sort of rocket science. The website was unable to help as it refused to accept the meter readings, the help link didn't nor did the FAQs (Ours had not been asked frequently enough apparently) and I gave up after 45 minutes of classical music on the not-quite-freefone to Scottish Power-your call is important to us-but not important enough to actually answer.

Dear Mr ***** (the name of a long gone tenant)

Thank you for your email.

You can telephone 0845 2700 700 and leave your readings on the automated

machine.

Further help is always available at http://www.scottishpower.co.uk . For more

information, go to the 'Help' link at the top right hand side of your screen.

Did you know that ScottishPower was recently voted top for Best Online Services

in uSwitch's bi-annual customer satisfaction survey?*



So as well as great prices we offer the best online service too! Why not go to

http:www.scottishpower.co.uk

Your deepest wish will be satisfied

And bring your partner

(* one wonders who was the worst)

And I added the last two lines but it is the thought that counts

Labels: Help Lines, Old Manse, Scottish Power

  ¶ 11:28 AM (0) comments